Frequently Asked Questions

KnowHow is a web and mobile app that's available anywhere you have an internet connection (and even some places where you don't)!
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KnowHow's web app is available at tryknowhow.com and can be accessed through Google Chrome, Firefox, Microsoft Edge, Safari, and most other browsers.
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When it comes to accessing KnowHow's mobile app, most modern phones and tablets are compatible with KnowHow. Specifically, the KnowHow app is available for download on the Apple App Store and Google Play Store and runs on iPhone, iPad and Android devices. Any iPhone running iOS 13+ and any Android device running Android 5+ can run the KnowHow app. We've designed our app to be as lightweight as possible, but downloading processes for offline use might take up additional storage capacity.

KnowHow is a “doing management system”, equipping team members out in the field who are actively working, with your instructions on how to complete their tasks. Our customers use KnowHow to both onboard new team members and support staff on-the-job with on-demand expertise based on company best practices.

A process is a step-by-step guide to completing a task. Sometimes called procedures or SOPs, anything that tells your team how to get to where they're going would fit in this category.

KnowHow is home to thousands of processes, and when you subscribe you gain access to a suite of tools that make it easy to write, update, and share them with your team.

KnowHow removes the outdated process binders that nobody reads, preserves the time of veteran employees who are using their valuable time to answer too many questions, and helps front-line workers find the relevant information without having to navigate inaccessible cloud-based drives.

It's time to equip your staff with searchable how-to, whether they're on their phone, tablet, or computer.

KnowHow is a versatile platform designed to work seamlessly with restoration businesses of all sizes, whether it's a small local business or a sprawling franchise. However, if you've got growth on your mind, KnowHow is the tool you need. Our platform enhances efficiency, promotes consistent quality, and helps businesses scale by capturing and sharing critical processes across the organization.

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When you join KnowHow, your workforce gains access to a virtual expert who can provide on-the-job guidance to workers whenever they need it. This expert, named Howie, scans your company's unique processes, policies, and Standard Operating Procedures (SOPs) to deliver accurate, easy-to-understand answers to your team's questions. Howie is like having an additional team member always ready to assist, enabling you to enhance operational efficiency, empower employees, and ensure consistent high-quality service delivery.

We understand that language barriers can pose a challenge in diverse workforces. That’s why KnowHow automatically translates every process you add into whatever an employee's preferred language is on their device. This ensures that everyone on your team can receive clear and concise instructions for any task, regardless of their native language. With KnowHow, you can foster a more inclusive and productive workplace for all.
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KnowHow currently offers process translation to Armenian, Chinese, Simplified English, French, Hindi, Portuguese, Punjabi, Russian, Spanish, Tagalog, Ukrainian, and Vietnamese, and our AI-powered mentor speaks Spanish, French, and English.

Should you ever need 'proof of completion' hard-copies for any process, KnowHow has got you covered. Download these records at any time, maintaining a record of work without the paperwork.

We've built a suite of AI-powered tools that make it easier than ever to document your company's how-to and share it with your workforce. Most customers roll out a robust hub within two weeks of registering, but it can take as little as 48 hours to launch KnowHow.

Fear not! KnowHow's app is friendly and intuitive. But we're not leaving you to figure it out all by yourself. Our dedicated team is here to make sure your workforce gets up to speed swiftly and comfortably. And yes, we've got a bunch of handy demo videos ready to roll, too.

KnowHow has been built to help onboard staff quicker and more effectively, which leads to greater employee retention, fewer mistakes out in the job field, and more satisfied customers. Read how FP Property Restoraion acheieved a 20x ROI in their first year with KnowHow.

We have a team of process experts who, within a few brief phone calls, can extract the most critical processes from your team. Let us help you capture your how-to, import documents to KnowHow, and ensure a smooth and successful launch.

The #1 issue of bad online reviews in the restoration industry is poor quality work. KnowHow ensures your entire team has access to the right way to complete any task, ensuring a consistent, repeatable experience for every customer.

In addition to increasing staff productivity, KnowHow dramatically increases business re-sale value by ensuring that your company's expertise is not stuck inside your head, but instead is accessible to any employee or manager through a central hub.

Yes! Only you and members of your organization that you approve can access your company processes. You can remove any employee's access to KnowHow at any point, for any reason.

All KnowHow's data is secured in Amazon Web Services servers in Ohio.

Yes, KnowHow keeps a log of every task completed by a team member in your organization. At any point, you can download 'proof of completion' hard-copies for any process.‍