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How to Succeed in Hurricane Restoration: Royal Plus' Winning Approach
When it comes to disaster restoration, some losses are in a league of their own. Hurricanes can tear the roofs off of homes in minutes, and the following floods can wash away entire city blocks and flip residents' realities upside down in an instant. These are monumental challenges, and due to this, many restoration companies see the potential for profit in large-scale losses and want to jump right into it.
The reality is that only those who practice year-long preparation and have adequate trai
A New Era for Restoration: Lightspeed Restoration Supercharges its Franchise Network with KnowHow
The restoration industry requires precision and expertise, and Lightspeed Restoration - Home Franchise Concepts' newest brand - is primed to set a new standard of franchisee support across its network. In collaboration with KnowHow, an innovative mobile-first application, Lightspeed is focused on empowering its franchises with the in-depth knowledge needed to provide exceptional service delivery in water damage, structural fire, and storm damage mitigation - disasters that leave people in urgent
DKI Canada Partners with KnowHow to Enhance Customer and Employee Experience
DKI Canada, a national leader in sustainable property restoration services, has chosen KnowHow to improve onboarding, in-field support, and training programs for Members across the country. Boasting the largest group of certified and trained 24/7 emergency response technicians in Canada, DKI Canada aims to maintain its high standards of quality, integrity, and exceptional customer service by utilizing KnowHow as a centralized resource for their company playbook.
"Finding the right employees is
The Best Flooding & Water Damage Templates for Restoration Pros
The restoration industry has a million different variables, and it’s impossible to be trained up on everything before the next flood comes in.
Mike Tyson once said, "Everybody has a plan until they get punched in the face."
That’s why KnowHow is sharing some of our top Water Damage Restoration templates with you. We have hundreds of templates available for water mitigation, fire damage, mold, and the most common equipment and software in the restoration industry. They’re all included in a subs
KnowHow’s Magic Search: Revolutionizing On-the-Job Support
Every restorer knows the frustration of being in the thick of a job and encountering a problem or question. It disrupts the workflow, often leading to a tedious search through binders, files, or manuals. And when answers aren't readily available, workers resort to calling their supervisors, which can halt productivity on multiple fronts. These interruptions aren't just annoying; they're costly in terms of both time and money.
Back in January, our product team went to Mexico to meet with some of
How to Unlock New Opportunities and Growth Through a Multilingual Workforce
The labor force many of us grew up with is undergoing a significant evolution, and those in the restoration industry have a front-row seat. While the hard hats and tool belts are still there, the voices beneath those hats are increasingly diverse, speaking many languages other than English.
During our recent webinar, The Multilingual Restorer, we uncovered the facts behind one of the industry's most significant transformations: the rapid emergence of a multilingual labor workforce. One key take
How to Hire and Train Your Way to a Delightful Customer Experience: Insights from Seaside Restoration
The restoration industry can be intense.
It’s not uncommon, in the midst of a chaotic schedule for employees to run into conflict with each other, or feel underappreciated. Staff turnover is getting higher and higher in the restoration industry, and some leaders may have fallen into the belief that this is just the way it will always be.
Bess Leiti is not one of those people.
On the most recent episode of The Restoration Playbook, we sat down with Bess Leiti, owner of Seaside Restoration Serv
How to Build a Culture of Empathy That Retains Restoration Employees
Worker turnover in the restoration industry has reached unprecedented levels, making it more important than ever for companies to focus on creating a strong team culture that not only attracts but also retains top talent. In our book "Why Workers Quit," we interviewed 400 workers in the restoration industry and discovered that Millennial and Gen Z workers are motivated by workplaces with strong team cultures, and they care deeply about how their general managers relate to them. One leader who ha
Building a Recruitment Pipeline for Your Restoration Company
In the construction industry, and the restoration field specifically, turnover is a huge issue. Restoration workers quit for a variety of reasons - which we’ve gone over in more detail in this post - leaving managers in a seemingly constant state of hiring. Being understaffed can put strain on your workers, which only exacerbates the issue at hand. Rather than thinking of hiring as a short-term fix to a temporary pipeline, restoration professionals should have an established pipeline to constant
FRSTeam Enhances Employee Onboarding, Training, and In-Field Support with KnowHow
Leading contents restoration services provider, FRSTeam, has adopted KnowHow to enhance onboarding, in-field support, and training initiatives across their network of over 50 locations across North America. FRSTeam specializes in restoring contents, electronics, textiles and other personal items damaged by smoke, fire, or water loss and is made up of a network of Franchise and company store locations across the US and Canada. With KnowHow, they will provide standardized training across their loc
AdvantaClean Selects KnowHow to Revolutionize Training, Development & In-Field Support Across Franchise Network
AdvantaClean, a leading provider of mold remediation, air duct cleaning, and water damage restoration services, has adopted the KnowHow platform to enhance onboarding, in-field support, and training initiatives across their franchise network. With over 70 franchise owners operating across 140 territories, AdvantaClean sought a centralized resource for their company playbook. With KnowHow, they aim to enhance employee training and provide a consolidated, mobile-first source for all processes, rev
Why Training Matters: Tackling the Restoration Industry's Project Manager Resource Disparity
Hey there! Following up on our last blog post, we continue to explore Project Management Resource Disparity in the restoration industry. In today’s post, we'll delve into the six consequences of not adequately training project managers and address the solution to the resource disparity. Not sure what the Project Manager Resource Disparity is? Check out our previous post for an in-depth look. Now, grab a cup of coffee, and let's chat!
Delays Occur
We've all experienced project delays, right? B
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