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How to Hire and Train Your Way to a Delightful Customer Experience: Insights from Seaside Restoration
The restoration industry can be intense.
It’s not uncommon, in the midst of a chaotic schedule for employees to run into conflict with each other, or feel underappreciated. Staff turnover is getting higher and higher in the restoration industry, and some leaders may have fallen into the belief that this is just the way it will always be.
Bess Leiti is not one of those people.
On the most recent episode of The Restoration Playbook, we sat down with Bess Leiti, owner of Seaside Restoration Serv
How to Build a Culture of Empathy That Retains Restoration Employees
Worker turnover in the restoration industry has reached unprecedented levels, making it more important than ever for companies to focus on creating a strong team culture that not only attracts but also retains top talent. In our book "Why Workers Quit," we interviewed 400 workers in the restoration industry and discovered that Millennial and Gen Z workers are motivated by workplaces with strong team cultures, and they care deeply about how their general managers relate to them. One leader who ha
The Power of Family in Business: ATI's Journey to Success
In today's blog article, we'll explore the inspiring story of ATI, the nation's largest family-operated disaster recovery services firm. Founded in 1989 by Gary Moore with just one van and three employees, ATI has since expanded to a remarkable 2000 employees and 60 locations across the country. The Moore family, including Gary as Chairman and his sons Jeff, Ryan, and Scott, each playing a unique role, has been instrumental in maintaining a family atmosphere within the company while driving its
Boosting Community Involvement & Employee Loyalty: Lessons from Guarantee Restoration
In the most recent podcast episode of The Restoration Playbook Podcast, industry leader Guarantee Restoration, unpacked how their focus on community involvement has provided a huge boost to their employee loyalty. In a volatile industry with high turnover rates, the significance of this can't be understated. We wanted to dive deeper into what Guarantee Restoration was doing right, and what we could learn from their example.
Drawing from their experience and insights, here are some of the key st
Mitigation Mondays: How to Train Your Restoration Team and Build a World-Class Workforce
As a restoration company owner, you know that employee development is essential for growth and success. But with the average worker tenure shorter than ever and the work getting more complex, how can you ensure your technicians are always up to speed?
In a recent episode of the Restoration Playbook podcast by KnowHow, Paul Silliman interviewed John Savin from Graystone Restoration, who launched "Mitigation Mondays" as a way to train and keep his staff sharp in the chaotic industry. Here’s what
The ROI of Investing In Your Staff, with Thomasville Restoration
Why is building a strong team culture so important? Well, according to our Why Workers Quit report, a strong team culture is one of the key factors that attract and retain workers in a company, particularly among office staff, millennials and Gen Z employees. Yet it’s easier said than done, especially in an industry with a lot of grime and dirt, such as the restoration industry.
Is it possible to get restoration employees excited to come into work? How can a growing restoration company build em
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