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Get Ahead of the Game: Recruiting Gen Z for Your Restoration Team
Are you tired of the never-ending hiring cycle? You know, the one where it feels like you're always on the lookout for fresh talent to join your restoration company? It can be a real headache trying to find the perfect fit, especially when your team is running thin. So maybe it's time to switch things up.
If you've been focusing on millennials with your recruitment, you need to consider hiring Gen Z workers. If you don’t even know which generation you’re hiring for, you could be missing a big
Elevating Restoration Experiences: Overcoming The Project Management Resource Disparity for Happier Customers
Introduction
In a recent webinar, we discussed an interesting concept that we've been exploring called the Project Management Resource Disparity in the restoration industry. We believe this disparity has a significant impact on customer experience and customer reviews. In this blog post, we're going to take a closer look at this issue and offer some insights on how to address it.
What is the Project Management Resource Disparity?
The Project Management Resource Disparity refers to a misalign
The Power of Family in Business: ATI's Journey to Success
In today's blog article, we'll explore the inspiring story of ATI, the nation's largest family-operated disaster recovery services firm. Founded in 1989 by Gary Moore with just one van and three employees, ATI has since expanded to a remarkable 2000 employees and 60 locations across the country. The Moore family, including Gary as Chairman and his sons Jeff, Ryan, and Scott, each playing a unique role, has been instrumental in maintaining a family atmosphere within the company while driving its
Boosting Community Involvement & Employee Loyalty: Lessons from Guarantee Restoration
In the most recent podcast episode of The Restoration Playbook Podcast, industry leader Guarantee Restoration, unpacked how their focus on community involvement has provided a huge boost to their employee loyalty. In a volatile industry with high turnover rates, the significance of this can't be understated. We wanted to dive deeper into what Guarantee Restoration was doing right, and what we could learn from their example.
Drawing from their experience and insights, here are some of the key st
The 6 Biggest Barriers in Hiring and Training New Estimators
The restoration industry is not opportunity restrained, it’s resource restrained. That means that more and more companies are on the hunt for talented estimators. But hiring and training new hires isn't a walk in the park in any industry, to say nothing about the complex and ever-changing restoration industry. From adapting to new technology to undoing bad habits, there are a lot of barriers in between a new estimator and a successful, fully competent, productive team member. We've got the scoop
Mitigation Mondays: How to Train Your Restoration Team and Build a World-Class Workforce
As a restoration company owner, you know that employee development is essential for growth and success. But with the average worker tenure shorter than ever and the work getting more complex, how can you ensure your technicians are always up to speed?
In a recent episode of the Restoration Playbook podcast by KnowHow, Paul Silliman interviewed John Savin from Graystone Restoration, who launched "Mitigation Mondays" as a way to train and keep his staff sharp in the chaotic industry. Here’s what
The ROI of Investing In Your Staff, with Thomasville Restoration
Why is building a strong team culture so important? Well, according to our Why Workers Quit report, a strong team culture is one of the key factors that attract and retain workers in a company, particularly among office staff, millennials and Gen Z employees. Yet it’s easier said than done, especially in an industry with a lot of grime and dirt, such as the restoration industry.
Is it possible to get restoration employees excited to come into work? How can a growing restoration company build em
The True Cost of Bad Onboarding for Water Techs
So, you've hired a new water tech to help out with your restoration business. That's great news! But, do they know what they're doing? Do they have the skills and knowledge they need to get the job done right?
If you're not providing comprehensive onboarding and training, the answer is probably no. In fact, a bad onboarding process can cost your business a lot of time, money, and headaches.
Let's break it down.
Infographic: Average Water Tech Onboarding Cost
According to our State of the
Supercharging Your Water Tech Onboarding: 5 Key Steps to Success
When it comes to onboarding water technicians in the restoration industry, ensuring that your team members are fully equipped and confident in their abilities to perform their jobs is critical for success. This can be a challenge, particularly if the technician onboarding process is not standardized and does not effectively communicate the "why" and "how" behind the water mitigation process.
Furthermore, bad onboarding for water techs can result in wasted time, more mistakes, and higher costs f
Average Onboarding Timelines for Critical Restoration Roles
When it comes to hiring and onboarding staff in a restoration company, the speed in which a new team member goes from Day 1 to Productive can have huge consequences. The length of time it takes to bring new hires up to speed has a big impact on the overall success of the company and its projects. In a world where worker tenure is short and roles are complicated, restoration businesses can’t afford to waste time. In the 2022 State of the Restoration Industry Survey, we discovered the average new
4 Challenges That Restorers Continue to Face in 2023
From pandemics to recessions, and everything in between, the restoration industry has seemed particularly volatile over the last few years. Just as leaders begin to solve their latest set of challenges, new ones emerge. As we kick off the start of 2023, many leaders are wondering what obstacles (and opportunities) will pop up this year.
That’s why we asked owners and leaders in the restoration industry what is keeping them up at night going into 2023 as a part of the 2022 State of the Industry
KnowHow Partners with PSA to Drive Rapid Worker Onboarding & How-to Training!
KnowHow and PSA are thrilled to announce a first-of-a-kind partnership, bringing comprehensive ‘just-in-time’ online system training for all PSA-specific products to all existing and new KnowHow customers.
As the leading software for onboarding and equipping workers in the restoration industry, KnowHow is making it even easier to discover how to leverage all the horsepower PSA offers in production, sales, marketing and finance to grow scaling restoration companies.This means that KnowHow’s ext
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