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Product Update: New Languages, User Tags, and Privacy Options
Our customers have told us over and over - the easier they can communicate with their colleagues, the more often work is done the right way. Along that note, the product team here at KnowHow has been hard at work creating new ways for teams to share information - and the right information - with each other.
Here are three new features we launched this month that will continue to change the way work gets done in the restoration industry.
New Language Translation Options
Restoration teams come
The Most Common Problems in the Restoration Industry (From the Perspective of Your Customers)
If you had to guess, what do you think would be the most common reasons a restoration project fails? Delays? Bad customer service? A final invoice that comes in too steep? These are common answers from a restorer’s perspective, but a customer might have a very different opinion on the same subject.
If you want to be a 5-star restoration company, it starts with knowing what’s important to your customers. In our analysis of over 1,000 bad online reviews of restoration companies in the United Stat
3 Common Reasons for Project Delays & How to Mitigate Them
Project delays are common in every industry, but the impact they can have on the customer experience in the restoration industry varies. We wanted to better understand how many 1-star reviews online were due to delays, and we were surprised to find that nearly 17% of all 1-Star reviews left for companies on Google were due to frustrations over project delays; a significant portion of the 1000 reviews we analyzed.
3 Common Reasons for Restoration Project Delays
To help restoration companies
3 Ways Your Contractors Can Kill a Potential 5-Star Review
Most restoration companies, if they’ve been in business long enough, have been subject to a 1-Star, bad customer review. No company can hide from scorned customers leaving reviews online when they feel they haven’t received the service they felt they deserved.
We analyzed over 1,000 bad reviews left on Google for restoration companies across North America, and the lessons we uncovered prove that any one factor can nuke an otherwise good experience, but also that almost every issue is solvable.
Announcing: Delivering 5-Star Restoration Experiences E-Book
Why do restoration projects go off-the-rails?
That’s the question we asked ourselves, and the answer has huge implications.
Why Are Reviews Important for Restoration Companies?
When a business receives even one 1-star review online, it can lead to a 22% decrease in new business coming in. For the average $2M restoration business, that’s about $250k lost in one year, due to a single negative review.
Given the power customers have over how businesses are perceived online due to the prevalence
Re-Focus Your Business Strategy to Finish 2020 Strong
COVID-19 set many businesses dramatically off course this year. Thanks to the pandemic, extra safety precautions, and a variety of other factors, many companies and business owners will have a hard timehitting their anticipated revenue goals they set at the beginning of the year.
The key to getting your business back on track, finishing 2020 strong, and starting the new year off right, is developing a strategic plan that identified the things that could go wrong, what can go right, and where yo
How to Find the Best Candidates to Hire in the Restoration Industry
No matter what industry you’re working in, interviewing and finding candidates can be a relentlessly tricky process. Even if you’re able to make progress in this area, learning how to retain high-caliber staff can be just as difficult.
Well, you’re not alone. In a 2019 study, 45% of business owners operating in the restoration industry found that hiring and retaining staff was the biggest problem area in their business. From not knowing where to find quality candidates to ineffectively on-board
Implement COVID-19 Disinfection Services Into Your Restoration Business
As COVID-19 cases continue to surge across the country, the need for disinfection services is at an all time high. Governments and business owners continue to look at the Restoration Industry to lead the charge in providing this service.
While the opportunity for restoration business owners is great, they’re also being thrown into the deep end, transitioning their business toward providing a whole new service for clients, with little margin for error.
This can cause a lot of stress and anxiety
How to Keep You, and Your Employees Safe in the Restoration Industry
As employees and business owners working in the restoration and construction industries, we are all well aware of the many dangers and risks associated with working on a job site.
Priority number one for anyone working in this field is to make it home safe. As a result, it is quite common for business owners to implement countless safety policies and guidelines, but the unfortunate truth is at the end of the day, not everyone follows them, or is even made aware of them. In our recent KnowHow we
Improve Your Sales Team’s Performance in the Restoration Industry
Building up a solid foundation in sales within your business can mean the difference between sinking and swimming in the restoration industry. Supporting and encouraging the growth of your sales team can instantly take your business to the next level.
This foundation starts right from the moment you hire a new sales representative. Providing them with the necessary tools, training, and support can turn any new hire into an expert salesperson that will truly start bringing in those leads, and in
How to Master Accounts Receivable in the Restoration Industry
As an employee or business owner working in the construction and restoration industry, one of the most common areas of struggle lies in accounts receivable.
Holding the knowledge to run an effective accounts receivable program can allow your business to make strides ahead of the competition. After all, there is arguably nothing more important than solid, consistent, and reliable cash flow.
“World-class accounts receivable” is much easier to say than implement, so what are the necessary buildin
Creating Win-Wins: How to have more success with Sub-Contractors
As a business operating in the construction and restoration industry, working with sub-contractors is a daily routine. That’s why understanding how to effectively work with sub-contractors can give you and your business an advantage and ensure your brand is represented professionally to your clients.
As business owners and employees working in the restoration and construction industry, what can we do to have more success when we’re working with sub-contractors? At the end of the day, we all wan
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