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The Worst Parts About Working in Restoration, According to Restorers
Yes, you read that right. As one might guess, it’s not all friendly insurance adjusters and cleaning an already spotless home. Just like any job, there are ups and downs, things employees enjoy, and things they don’t.
So what?
Well, it’s critically important that senior leaders in the restoration industry what these factors are, because a surprisingly large number of them are avoidable. Today’s restoration workers have very little tolerance for self-inflicted wounds, and companies that needl
Why Restoration Workers Want to Work for You
One of the most common challenges restoration managers face is keeping talented staff. Too many senior leaders can tell horror stories of investing weeks or months into training and equipping their staff, only for them to flee for (seemingly) greener pastures shortly after.
Not only does this wear on a manager’s patience, it also wears down the company’s bottom line. The dollars can add up if you’re taking work hours away from restoration projects to constantly train new employees, especially
Restoration Workers Top Complaints Against Management
Every one of us has had issues with managers at work, but there’s a large percentage of workers in the restoration industry that have serious problems with their manager.
So serious, they’re willing to quit over it.
We wanted to dive deeper into the problems workers had with their managers, and what could be done to fix them. Thanks to the Restoration Workforce Survey, we discovered exactly what workers thought about their managers, and the changes they’d like to see in their management’s app
Where Is Your Next Restoration Hire Working Right Now?
Restoration managers commonly ask themselves the question, “how am I going to attract top talent to my business?"
But there’s an important question that precedes that, which is “where is that top talent working right now?”
Think about it. Before you can pitch your business to your next all-star restorer, you need to know where to find them. You can have better retention than anyone else in the industry, but if you’re not connected to the mouth of the river, you’ll never catch any fish.
We’ve
Why Do Restoration Workers Quit? We Asked Them
In the era of The Great Resignation, a loyal worker is a manager’s most valuable asset, so it’s imperative to know what motivates them to stay at their current job vs abandoning ship to a new one. That’s why KnowHow conducted the largest ever survey on the restoration workforce, to hear from the mouth of the worker themselves: why do they quit, and why do they stay.
One of the most significant (yet least surprising) findings coming from the survey was the discovery that many employees are quitt
The Growing Rift Between Workers and Managers in the Restoration Industry
KnowHow recently conducted the largest ever survey of the restoration workforce industry. The 400+ workers in the restoration industry we interviewed gave us never-before-seen insight into why workers join a workplace, and very importantly, why workers quit.
What workers told us was clear: one of the most significant reasons good employees leave their company is because of a bad relationship with their management. In fact, almost 60% of field workers who responded to the Restoration Workforce S
The 2022 Restoration Workforce Survey is Live!
The 2022 Restoration Workforce Survey is officially live! This post is meant to provide you with more information about what the survey is, the goals of the survey, information about the prizes, and what the collected data will be used for.
Here are some of the most frequently asked questions you can reference if you’re talking about the survey with colleagues or just want to better understand why KnowHow is conducting this industry wide survey.
FAQ’s
What is the Restoration Workforce Survey?
Why Investing in Customer Experience Can Catapult Your Restoration Business to the Top
When a customer is looking for restoration services, there’s a high likelihood that they aren’t in a good mood. Chances are they just lost their home, personal belongings, and will likely be displaced for months on end. Restoration businesses often overlook this, and fail to recognize that their customers need to be understood and listened to before jumping into the project details and potentially worst of all, payment.
This is where customer experience comes in. For far too long, the restorati
What the Restoration Industry Can Learn About Communication From a Hostage Negotiator
Why is communication so important? During our analysis of 1,000 bad online reviews in the restoration industry, we discovered that poor communication was the #1 reason why customers left businesses a 1-star review, and was mentioned in almost 40% of all complaints.
In this episode of The Five Star Restorer Webinar Series, former hostage negotiator and now owner of Conflict-Solutions, Gary McDougall, touched on how the right words, said at the right time, and in the right way, can be the differe
Employee Retention Strategies in the Restoration Industry
Employee retention is one of the most difficult challenges facing the restoration industry. Businesses with high employee turnover rates bleed money, and distract dedicated employees from being able to complete work on time and on budget. In addition, it becomes almost impossible to develop a strong, cohesive team culture when employees are coming in and out the door, which means effective teamwork is much harder and company morale is likely to be low.
It’s time to stop letting poor employee re
A Great Restoration Job with Bad Customer Service is A Bad Restoration Job
It's impossible to understate the importance of customer service - it plays the biggest role in how a customer views the work your business has conducted. As Phil Rosebrook of Business Mentors says, “Over 80% of how a customer determines whether a restoration contractor did a good job or not is based on their relationship with the people performing the work, and not the actual work”. That may be a punch to the gut for a lot of business owners, but if you think about it, it makes sense: you can
Your Ability to Handle Pricing Conflicts Can Make or Break You
How you handle pricing disputes with customers will define your business. Think about it: If things blow up with a customer who thinks you’re gauging them, it has the potential to create a ripple effect online and in their network that could sabotage future business.
Being an all-star in handling disputes and conflict between your team and your customers is like a badge of honor. Happy customers will leave positive reviews, and frustrated customers will have their problems resolved before they
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